Getting started

Branch Profile

• Completing your Branch Profile
• When will changes made to Branch Profile update?
• How do I remove staff members?
• Best Practice for your Branch Profile
• Using your Branch Profile to explain how your branch is adapting
• Use Zoopla as your marketing platform

Start your Zoopla journey

• What does my ZooplaPro Dashboard show?
• How to upload sales listings in ZooplaPro
• How to upload lettings listings in ZooplaPro
• Best Practice for agents with no listings
• Who's who in Zoopla
• Live chat

Feed queries

• How do I set up a feed?
• Feed summary
• What's the difference between a manual and feed uploader?
• I use a feed provider, can I manually change listings in ZooplaPro?
• I have changed my feed provider, how do I change my upload method?

Manage account

Password and logging in

• Auth0 authentication for ZooplaPro
• How do I reset my ZooplaPro password?
• Re-verifying my ZooplaPro account
• ZooplaPro password and login troubleshooting

My account

• How to add a new ZooplaPro user
• How do I change my office address on Zoopla?
• How to update a branch or company logo
• How do I change the branch or company name displayed on Zoopla
• How do I swap between branches if I'm at company or group level?

Zoopla membership

• Membership packages
• Membership FAQ's
• Download and order marketing materials
• News and trends
• Get the most out of your Platinum package
• Get the most out of your Gold package
• See all 8 articles

Billing and invoicing

• How do I get a copy of my invoice?
• How do I change the company or legal entity name on my contract?
• How do I amend or cancel my membership package?

Trust and Safety

• How do I stay safe online?
• Recognising phishing emails
• Keeping your payments safe
• How to manage your passwords effectively
• What do I do if I think I have been affected by a scam?
• Understanding premium rate phone number scams
• See all 7 articles

Products

API's

• Leads API and Push Delivery Service
• Premium Listings
• Featured Properties (weekly)
• Authentication - Tech Documentation

AdReach

• How can AdReach help me?
• Pinterest via AdReach

AdReach Express

• How can AdReach Express help me?
• Best Practice when using AdReach Express

Area Sponsorship

• Area Sponsorship specifications
• Boosting your brand with Area Sponsorship
• How do I amend my Area Sponsorship advert?

Comparables Report

• Build tailored reports with Comparables report builder
• Best Practice when using the Comparables report builder

Featured Agent

• How can Featured Agent help me?
• Best Practice using Featured Agent

Featured Properties

• Maximise your properties exposure with Featured Properties

FocalAgent

• Who are Focal Agent and what packages are available?
• Focal Agent FAQs
• Best Practice for using your Focal.Free membership
• Best Practice for using your Focal.360 membership
• Best Practice for using your Focal.Pro membership
• Using our virtual viewings platform to attract more applicants

In-Search Ads

• Boosting your brand with In-Search Ads

Monitor market (Powered by MarketView)

• Monitor market

Premium Listings

• Boost your brand using Premium Listings
• How many Premium Listings credits do I have left?

Property Sponsorship

• Boosting your brand with Property Sponsorship

Property Valuation Report

• Property valuation report

Valuation Booster

• Target specific areas with Valuation Booster
• What if I don't have a Valuation Booster?

Zoopla Valuation Tool

• Signing up for the Zoopla valuation tool
• Configuring Zoopla valuation tool for your agency
• Adding the Zoopla valuation tool to your website
• What information is included in leads from Zoopla valuation tool
• Finding Zoopla valuation tool leads in ZooplaPro
• What information will a potential customer see, if they request a valuation through the Zoopla valuation tool?
• See all 8 articles

3rd Party Display Ad Specifications

• Display Ad Specifications

Manage listings

Uploading listings

• Listing checklist - Ensure you're not missing any information
• How to upload a Sales listing
• How to upload a Lettings listing
• Choosing the status of your Residential sales listings
• Choosing the status of your Commercial sales listings
• Choosing the status of your Residential letting listings
• See all 12 articles

Managing listings

• How to change the primary photo on a property listing
• How what3words can help pinpoint your listings better
• What video file types are supported on Zoopla?
• How long before my property goes live?
• Raffle Properties

Listings queries

• Why has my property listing been rejected?
• Why is my property displaying the wrong address? (UK properties)
• Why are my photos displaying sideways or upside down?
• My property / content is missing or hasn’t updated
• Why are there strange characters in my listing description?
• Why is the Save button not working?

Listings best practice

• Best Practice for listings
• The importance of complete property listings
• Best Practice for reducing property price

Promoting listings

• How do I relist a property?
• Four tips to ensure your listings work for you

Listing Performance

• Listing performance report
• Featured Properties report
• Exporting your Zoopla properties

Listings pages on the Zoopla website

• Listings Search Results Page (LSRP) update
• Listing Details Page (LDP) update

Manage leads

Performance overview

• Check your performance using Performance overview
• Best Practice using Performance overview
• Uncover new opportunities with every lead

Lead queries

• I don't appear to be receiving leads?
• How do I change my leads enquiry contact details?
• IOVOX call results
• How to manage fraudulent or phishing leads

Leads report

• Using the Leads report
• Best Practice when using the Leads report
• Exporting your Zoopla leads

Vendor leads

• Using Zoopla insights to convert valuation leads
• Maximise your vendor focused leads
• Optimise your listings to drive better leads
• Maximising your return on investment

Staying competitive

Auctions

• iamsold partnership
• Best Practice for promoting iamsold properties
• Modern Method of Auctions

Preparing for Market Appraisals

• How can the Property valuation report benefit me?
• How using the Property valuation report to win business can give you an advantage
• Find and win valuation opportunities
• What could help me win more valuations?
• Why might I download and use my marketing materials?
• Zoopla In Your Area
• See all 7 articles

Your market position

• Your market position
• How could you use Your market position to your advantage
• Using reports within All market activity
• What data can I use externally / in my marketing?
• Find new business with the Slow movers report
• Best Practice using the Fallen throughs report to win listings
• See all 15 articles

Leveraging Zoopla Advantage and Social Media

• How to navigate Zoopla Advantage
• Best Practice for using Zoopla Advantage to benefit your business
• Best Practice for using Zoopla tools to promote your brand via social media
• How to use market intelligence to win business
• Using key insight to attract more applicants

Remote working

• A guide on remote working
• Remote working - What we have learned about engaging with customers on camera
• Conducting virtual viewings
• The importance of using floorplans
• Best Practice for video feedback
• Best Practice for virtual tours

Zoopla for Lettings

• Best Practice for letting agents finding new business
• Make the most of your lettings business using Zoopla’s tools

Success with Zoopla video series

• Video Series - Optimise your listings to drive better leads
• Video Series - Uncover new opportunities with every lead
• Video Series - How to use market intelligence to win business
• Video Series - Using Zoopla insights to convert valuation leads
• Video Series - Find and win more valuation opportunities
• Video Series - Use Zoopla as your marketing platform
• See all 10 articles

Useful Information

Announcements

• Supported internet browsers
• Join our Product Research Panel
• ZooplaPro Changes

Legislation Changes

• National Trading Standards listing changes