Getting started

Branch Profile

• Completing your Branch Profile
• When will changes made to Branch Profile update?
• Best Practice for your Branch Profile
• How do I remove staff members?
• Use Zoopla as your marketing platform

Start your Zoopla journey

• How do I set up a feed?
• How to upload sales listings in ZooplaPro
• How to upload lettings listings in ZooplaPro
• Feed summary
• What does my ZooplaPro Dashboard show?
• Who's who in Zoopla
• See all 7 articles

Manage account

Password and logging in

• How do I reset my ZooplaPro password?
• ZooplaPro password and login troubleshooting
• Re-verifying my ZooplaPro account?
• Why have I been sent another security email?

My account

• How to add a new ZooplaPro user
• How do I change my office address on Zoopla?
• How to update a branch or company logo
• How do I change the branch or company name displayed on Zoopla
• How do I swap between branches if I'm at company or group level?

Zoopla membership

• Membership packages
• Download and order marketing materials
• Website designs
• News and trends
• Get the most out of your Platinum package
• Get the most out of your Gold package
• See all 8 articles

Billing and invoicing

• How do I get a copy of my invoice?
• How do I change the company or legal entity name on my contract?

Marketing data

• What data can I use externally / in my marketing?

Trust and Safety

• How do I stay safe online?
• Recognising phishing emails
• Keeping your payments safe
• How to manage your passwords effectively
• What do I do if I think I have been affected by a scam?
• Understanding premium rate phone number scams
• See all 7 articles

Products

API's

• Premium Listings
• Weekly Featured Properties
• API Terms of Use
• Authentication - Tech Documentation

AdReach

• How can AdReach help me?
• Pinterest via AdReach

AdReach Express

• How can AdReach Express help me?
• Best Practice when using AdReach Express

Area Sponsorship

• Area Sponsorship specifications
• Boosting your brand with Area Sponsorship
• Maximise your reach with Area Sponsorship
• How do I amend my Area Sponsorship advert?
• Growing your brand exposure in a competitive market

Comparables Report

• Build tailored reports with Comparables report builder
• Best Practice when using the Comparables report builder

Featured Agent

• How can Featured Agent help me?
• Best practice using Featured Agent

Featured Property

• What is a Featured Property?

FocalAgent

• Using our virtual viewings platform to attract more applicants
• Who are Focal Agent and what packages are available?
• Focal Agent FAQs
• Best Practice for using your Focal.Free membership
• Best Practice for using your Focal.360 membership
• Best Practice for using your Focal.Pro membership

Monitor market (Powered by MarketView)

• Monitor market

Premium Listings

• Boost your brand using Premium Listings
• How many Premium Listing credits do I have left?

Property Sponsorship

• Boosting your brand with Property Sponsorship

Property Valuation Report

• Property valuation report

Valuation Booster

• Target specific areas with Valuation Booster
• What if I don't have a Valuation Booster?
• Best practice using Valuation Booster

Weekly Featured Property

• How do I upgrade a property to a Weekly Featured Property

Zoopla Valuation Tool

• Signing up for the Zoopla valuation tool
• Configuring Zoopla valuation tool for your agency
• Adding the Zoopla valuation tool to your website
• Making changes to your Zoopla valuation tool
• Separating leads by department with the Zoopla valuation tool
• Can I have a different Zoopla valuation tool for each of my brands?
• See all 12 articles

Manage listings

Upload my Listings

• Listing checklist - Ensure you're not missing any information
• How to add photos to a listing
• How to change the primary photo on a property listing
• Adding videos and virtual tours to listings via ZooplaPro
• Adding floor plans and EPC reports to listings via ZooplaPro
• Choosing the status of your Residential sales listings
• See all 23 articles

Promote my Listings

• How do I relist a property?
• Four tips to ensure your listings work for you

Listing Performance

• Listing performance report
• Featured properties report
• Exporting your Zoopla properties
• Uncover new opportunities with every lead
• Best Practice for reducing property price

Listings pages on the Zoopla website

• Listings Search Results Page (LSRP) update
• Listing Details Page (LDP) update

Manage leads

Performance overview

• Check your performance using Performance overview
• Best Practice using Performance overview
• Optimise your listings to drive better leads

Lead Queries

• I don't appear to be receiving leads?
• How do I change my Lead enquiry contact details?
• How to manage fraudulent or phishing leads

Leads Report

• Using the Leads report
• Best Practice when using the Leads report
• Exporting your Zoopla leads

Vendor Leads

• Maximise your vendor focused leads
• Using Zoopla insights to convert valuation leads
• 3 ways to make the most out of your vendor-focused tools

Staying competitive

Auctions

• iamsold partnership
• Best practice for promoting iamsold properties
• Modern Method of Auctions
• Zoopla Auction Bonus

Preparing for Market Appraisals

• How can the Property valuation report benefit me?
• How using the Property valuation report to win business can give you an advantage
• Find and win valuation opportunities
• What could help me win more valuations?
• Why might I download and use my marketing materials?
• Zoopla In Your Area

Your market position

• Your market position
• How could you use Your market position to your advantage
• Using reports within All market activity
• Find new business with the Slow movers report
• Best Practice using the Fallen throughs report to win listings
• Refining your Commission share finder results
• See all 13 articles

Remote Working

• Lockdown guidance
• A guide on remote working
• Remote working - What we have learned about engaging with customers on camera
• Conducting virtual viewings
• Best Practice for virtual tours
• The importance of using floorplans
• Using your Branch Profile to explain how your branch is adapting

Leveraging Zoopla Advantage and Social Media

• How to navigate Zoopla Advantage
• Best practice for using Zoopla tools to promote your brand via social media
• Best practice for using Zoopla Advantage to benefit your business
• How to use market intelligence to win business
• Using key insight to attract more applicants

Success with Zoopla video series

• Video Series - Optimise your listings to drive better leads
• Video Series - Uncover new opportunities with every lead
• Video Series - How to use market intelligence to win business
• Video Series - Using Zoopla insights to convert valuation leads
• Video Series - Find and win more valuation opportunities
• Video Series - Use Zoopla as your marketing platform
• See all 10 articles

Useful Information

Announcements

• ZooplaPro Changes
• Join our Product Research Panel
• Retirement of the Company Push report