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Manage account and membership

Get help with your account or membership

Password and logging in

  • How do I reset my ZooplaPro password?
  • Re-verifying my ZooplaPro account

My ZooplaPro account

  • How to add/remove a ZooplaPro user account
  • How do I change my office address on Zoopla?
  • How to update a branch or company logo
  • How do I change the branch or company name displayed on Zoopla
  • How do I swap between branches if I'm at company or group level?

Zoopla membership

  • Changes to your membership package - (billing/products & outcodes/cancellation)
  • Membership renewal FAQs
  • Membership packages
  • Download and order marketing materials
  • Get the most out of your Platinum package
  • See all 7 articles

Billing and invoicing

  • How do I get a copy of my invoice?
  • How do I change the company or legal entity name on my contract?

Trust and safety

  • How do I stay safe online?
  • Recognising phishing emails
  • Keeping your payments safe
  • How to manage your passwords effectively
  • What do I do if I think I have been affected by a scam?
  • See all 7 articles
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