My property / content is missing or hasn’t updated

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When content is missing or does not update, the cause can vary depending on if you use a feed or manual uploader.

This article includes:

Troubleshooting with Feed Uploaders

The most common reason for a property not updating is that Zoopla has not yet received the update via the feed.

In order to help you investigate this, submit a request to Member Services via members@zoopla.co.uk, or via Submit a request below, providing:

  1. The full property address (including the postcode) of the affected listing
  2. Type of property (residential/commercial/overseas & sales or lettings)
  3. Which branch is advertising the property (branch name and postcode)
  4. Advice on what exactly is missing, e.g. the whole listing, a change of property status to SSTC, or a new primary photo of the kitchen

In the majority of cases, your feed provider will need to be contacted, so you may wish to contact them directly if you haven’t already.

Listings provided by Manual Uploaders

To ensure the property gets updated, manage the property listing in ZooplaPro.

  1. Log in to ZooplaPro
  2. Click the Properties tab and select the type of listing
  3. Scroll to identify the listing
  4. Check the listing is correctly saved with the listing status set to Public
  5. Click the listing to amend it as necessary, and click Save to publish it

Allow up to an hour for any new listings or saved changes to reflect on the live Zoopla site.

Rejected listings

If the listing is showing as ‘Rejected’,  hover over the word ‘Rejected’ to view the reason for this and amend the listing as necessary.

Overseas listings

If it is an overseas listing, check the listing map location and coordinates, and update as necessary.

Member Services assistance

If you require further help, submit a request to Member Services via Submit a request below, and provide the following information:

  1. The full property address (including the postcode) of the affected listing
  2. The type of property (residential/commercial/overseas & sales or lettings)
  3. Which branch is advertising the property (branch name and postcode)
  4. Advice on what exactly is missing, e.g. the whole listing, a change of property status to SSTC, or a new primary photo of the kitchen
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