1. Zoopla Member Support
  2. List with Zoopla using ZooplaPro
  3. Manage account and membership
  4. Password and logging in

Re-verifying my ZooplaPro account

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Chris Horroll

All_users_with_an_active_ZooplaPro_account.png

To help keep you safe online, we use a secure login and authentication process.   

The first time you login to your ZooplaPro account using our authentication process, or, from a new device, browser or location, you'll be asked to verify your email address and account.

To verify access:

  1. Visit the ZooplaPro sign-in page
  2. Enter your Registered Email Address and Password. Click Sign in to ZooplaPro
  3. You will be prompted to sign in again using our authentication process. Click Sign in again
  4. Enter your ZooplaPro Email address (this will be the email address registered for your ZooplaPro account) and Password. Click Sign in
    1. You may receive an email containing a verification link which will be sent to your nominated email address. Click the link ensuring you are using the same browser that you attempted to login from
      Verify zooplapro account.png
  5. You will now be logged in to ZooplaPro as normal
    1. You may receive a security alert email confirming the device and location you have just logged in from and verified
      Verify zooplapro account 2.png

If you find that your device isn't being recognised every time you login, it may be to do with your web browser settings. Some browsers may be set to delete history or the cookies for the computer, which will delete any previous verification, or memory of instances where you've logged into the site before.

To amend this, please follow the instructions for your relevant browser:

Google Chrome

To add a site to allow all cookies and site data:

  1. Click the ellipsis icon (3 dots) at the top right of your browser window
  2. Click Settings
  3. Click the Privacy and security tab
  4. Click Site settings
  5. In the Content section, click Third-party cookies
  6. In the Sites allowed to use third-party cookies section, click Add
  7. In the Site field, type in [*.]pro.zoopla.co.uk and click Add
Firefox

To add a site to allow all cookies and site data:

  1. Click on the burger icon (3 lines) at the top right of your browser window
  2. Click Settings
  3. Click the Privacy & Security tab
  4. Scroll down to Cookies and Site Data. Click Manage Exceptions
  5. In the Address of web site field, type in pro.zoopla.co.uk and click Allow
  6. Click Save Changes
Microsoft Edge

To add a site to allow all cookies and site data:

  1. Click Settings and more (the ...) at the top right of your browser window
  2. Click Settings
  3. Click the Cookies and site permissions tab
  4. Click Manage and delete cookies and site data
  5. Scroll down to Allow and click Add
  6. In the Site field, type in [*.]pro.zoopla.co.uk and click Add

Related articles:

How do I reset my ZooplaPro password?

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