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Please find below our Christmas Opening Hours for our Member Services team.

You'll still be able to access the Help Centre 24/7 over the festive period - the quickest way of raising and having a question answered is to log a support ticket via our Submit a request form.

Our Member Services team will be available from:

  • Monday 23rd December: 9:00am - 5.30pm 
  • Tuesday 24th December: 9:00am - 5.30pm 
  • Wednesday 25th December: Support closed
  • Thursday 26th December: Support closed
  • Friday 27th December: 9:00am - 5.00pm (excludes phone line support)

  • Monday 30th December: 9:00am - 5.30pm (excludes phone line support)
  • Tuesday 31st December: 9:00am - 5.30pm (excludes phone line support)
  • Wednesday 1st January: Support closed
  • Thursday 2nd January onwards: 9:00am - 5.30pm

We wish you a fantastic festive season, and hope you get a well deserved break with family and friends!

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