1. Zoopla Member Support
  2. Manage listings
  3. Managing listings

What video file types are supported on Zoopla?

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Verity Stanford-Tuck

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Embedded content refers to any media which launches in-page rather than launching in a new window or browser tab.  For property listings on Zoopla, this refers to property videos as well as virtual tours.  

This article includes: 

Functionality

  • Videos links will be flagged on the listing search results page with a video icon on the photo and embedded in listing details pages, via the Virtual tours option, providing they are served by an approved player (Vimeo, YouTube, Matterport, Vistabee, Vieweet and Audio Agent). They're also accessible from the More information section
  • Videos served by unapproved suppliers or players can be found if you scroll down the listing to the More information section, and click Additional links. Once clicked, they will open in a new window (as per current virtual functionality) 
  • Embedded content will appear prominently on Premium Listings on the listing search results page as an icon and call to action
  • Embedded content displays on the desktop website. On the app, it displays via external apps, i.e. Youtube

How to buy

Embedded video is an enhanced user experience tool that is free to our customers. However, in order to take advantage of the enhanced display on the listing search results page, the property must be upgraded to a Premium Listing.  

Troubleshooting

Issue Solution 
Which players are supported? 
  • YouTube
  • Audio Agent
  • Vieweet
  • Vistabee
  • Vimeo
  • Home Viewpoint Property Movie Tours
  • Matterport
My videos are not playing/appearing 
  • Feed provided Listings: Check that the content link URL has been included in the feed
  • Manual Listings: Check that the URL has been entered into the correct field
  • Has the video been removed because it is inappropriate?
  • YouTube: to allow embedding, the agent has to:
    • Log into their Youtube account
    • Go to Video Manager
    • Go to the video that they want to turn on embedding for and click Edit 
    • Under the video, click Advanced settings 
    • Under "Distribution Options", tick the Allow embedding checkbox
    • Click Save changes 
  • Vimeo Plus or Pro:
    • Edit your domain-level privacy settings to include all Zoopla sites.  To do this, head to the video page on the Vimeo account and click Settings below the video player
    • Click the Privacy tab
    • In the "where can this video be embedded?" section, add the following domain names:
      www.zoopla.co.uk
      www.primelocation.com
      www.smartnewhomes.com
      www.homes24.co.uk
    • Don't forget to Save your changes! 
Audio is not playing 
  • Check that your volume is up
  • Check with your content supplier or feed provider 
My listing with video content is not appearing as a Premium Listing
  • Check that the listing has been upgraded to a Premium Listing 
My video tour isn't embedded within the video page 
  • Check that the content is via an approved supplier
My content is not from an approved supplier - how do I get the supplier or player approved 
  • You can either email members@zoopla.co.uk, or, click Submit a request below and complete the contact form. Please include details of the supplier or player
My Vimeo video does not play "Oops! The embed code for this video is not valid" 

 Have you checked you have the correct URL? 

 Did you know...

Zoopla and FocalAgent have partnered up to offer an alternative solution to complement physical viewings. 

FocalAgent is the UK's leading marketplace connecting estate agents with professional property marketing solutions. For more information, click here

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