Re-verifying my ZooplaPro account?

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To help keep you safe online, we've strengthened our ZooplaPro login and authentication process.   

The first time you login to your ZooplaPro account from a new device, browser or location, you'll be asked to verify your email address and account.

To verify access:

  1. Visit the ZooplaPro login page
  2. Complete the login details and click Log In
  3. Check your emails. An email containing a verification link will be sent to your nominated email address
  4. Click the link ensuring you are using the same browser that you attempted to login from
    (The verification link should never be copied and pasted anywhere except the URL bar if you are using a browser that isn't your default one)
  5. Login to ZooplaPro as normal. You will receive a security alert confirming the device and location you have just logged in from and verified

If you haven’t received a verification email within five minutes of trying to log in:

  • Check your email account: ensure you check the correct email account that is registered and used to access ZooplaPro
  • Refresh: refresh the email browser to check for newly received emails
  • Check your Junk or Spam folder: the verification email may have been automatically filtered into the email spam or junk folder
    • If you regularly receive Zoopla emails to your junk mail folder, you can find out how to make them appear in your inbox through whitelisting.

If the above still hasn't resolved the issue and you haven't received the verification email to login to ZooplaPro and/or the device isn't being recognised every time you login, it may be to do with your web browser settings. Some browsers may be set to delete history or the cookies for the computer, which will delete any previously entered verification, or memory of instances where you've logged into the site before.

To amend this, please follow the instructions for your relevant browser:

Google Chrome

To add a site to allow all cookies and site data:

  1. Click the ellipsis icon (3 dots) at the top right of your browser window
  2. Click Settings
  3. In the Privacy and security section, click Site settings
  4. In the Content section, click Cookies and site data
  5. In the Sites that can always use cookies section, click Add
  6. In the Site field, type in pro.zoopla.co.uk and click Add
Firefox

To add a site to allow all cookies and site data:

  1. Click on the burger icon (3 lines) at the top right of your browser window
  2. Click Options
  3. Click the Privacy & Security tab
  4. Scroll down to Cookies and Site Data. Click Manage Exceptions
  5. In the Address of website field, type in pro.zoopla.co.uk and click Allow
  6. Click Save Changes
Internet Explorer

To add a site to allow all cookies and site data:

  1. Click Tools (cog symbol) at the top right of your browser window
  2. Click Internet options
  3. Click the Privacy tab
  4. Click Sites
  5. In the Address of website field, type in pro.zoopla.co.uk and click Allow
  6. Click OK
Microsoft Edge

To add a site to allow all cookies and site data:

  1. Click Settings and more (the ...) at the top right of your browser window
  2. Click Settings
  3. Click the Cookies and site permissions tab
  4. Click Cookies and site data
  5. Scroll down to Allow and click Add
  6. In the Site field, type in pro.zoopla.co.uk and click Add

 Note

If you are having problems logging in, in general, click here to check out the login troubleshooting article

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