Why have I been sent another security email?

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For security reasons, as your ZooplaPro login is associated with your email address, we're asking all our users to verify they still own that email address when we detect you are signing in from a different device or new location. 

You will be sent an email to the associated email address to confirm that it's you attempting to log in to your account.  Click on the link within the email to confirm this and get logged into ZooplaPro.  

 Note

Zoopla will never contact you by phone or email asking you to:

  • Provide your ZooplaPro login details 
  • Enter your login details onto any other page than https://pro.zoopla.co.uk/login/ 

If your system automatically clears cookies, you may be frequently asked for verification when logging in as it'll be deleting any previously entered verification, or memory of instances where you've logged into the site before. To avoid this, you should set your browser to save cookies for pro.zoopla.co.uk.

Please follow the instructions for your relevant browser:

Google Chrome:

To add a site to allow all cookies and site data:

  1. Click the ellipsis icon (3 dots) at the top right of your browser window
  2. Click Settings
  3. In the Privacy and security section, click Site settings
  4. In the Content section, click Cookies and site data
  5. In the Sites that can always use cookies section, click Add
  6. In the Site field, type in pro.zoopla.co.uk and click Add

Firefox:

To add a site to allow all cookies and site data:

  1. Click on the burger icon (3 lines) at the top right of your browser window
  2. Click Options
  3. Click the Privacy & Security tab
  4. Scroll down to Cookies and Site Data. Click Manage Exceptions
  5. In the Address of website field, type in pro.zoopla.co.uk and click Allow
  6. Click Save Changes

Internet Explorer:

To add a site to allow all cookies and site data:

  1. Click Tools (cog symbol) at the top right of your browser window
  2. Click Internet options
  3. Click the Privacy tab
  4. Click Sites
  5. In the Address of website field, type in pro.zoopla.co.uk and click Allow
  6. Click OK

Microsoft Edge:

To add a site to allow all cookies and site data:

  1. Click Settings and more (the ...) at the top right of your browser window
  2. Click Settings
  3. Click the Cookies and site permissions tab
  4. Click Cookies and site data
  5. Scroll down to Allow and click Add
  6. In the Site field, type in pro.zoopla.co.uk and click Add

 Note

  • If you are having problems logging in, in general, click here to check out the login troubleshooting article
  • For more information on Re-verifying my ZooplaPro account, click here
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