How do I change my Lead enquiry contact details?


Your lead enquiry email and phone number are where applicant leads are sent to.

  • Email is applied to the Email agent button on property listings
  • Phone number is the phone number where your Zoopla calls are directed to from the allocated re-direct line that displays against your listings

To see your lead enquiry contact details: 

  1. Log in to ZooplaPro
  2. Click on Reports 
  3. Click on Leads 
    • To check your phone number, click Phone leads, the Target # column will show the phone number the phone leads are going to 
    • To check your email address, click the relevant email tabs (For Sale, To rent, Overseas etc), the Sent to column will show the email address the email enquiries are going to


Did you know you can have separate emails for Sales and Lettings phone and email leads?

 To change the lead enquiry contact details, submit a request to the Member Services team containing:

  • The details you wish to change
  • The new details to add
  • Which branch the details are related to


  • Additional charges apply for phone leads that are to be directed to a mobile number
  • Changing a lead phone number will not alter the Zoopla redirect number on the website
  • The allocated re-direct number directs calls straight to the landline number you provide us with
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