Publishing fees and scheme information compliance on Zoopla

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National Trading Standards regularly check listings and branch pages across Zoopla.

It's crucial your agency is compliant with regulatory standards (and schemes) to avoid any penalties or disruptions to your business.

Full guidance from National Trading Standards Estate and Letting Agency Team (NTSELAT) on publishing fees and scheme information can be found here and relates to section 83 of the Consumer Rights Act 2015.

Although this legislation is specifically related to lettings we have also included best practice for sales.  

This article includes: 

How to stay compliant with ZooplaPro

Key points to consider for ensuring your compliance on Zoopla:

  • Your list of fees must be published on any third-party website, for example, if you use a property portal to market your properties, where the property is in England. If this is not possible, you must have a link to your own website, where the information is
  • If you have to be a member of a CMP scheme, you must state you’re a member of a client money protection scheme and give the name of the scheme you’re a member of

    • This information must be displayed with your list of relevant fees and published on any third-party website, for example, if you use a property portal to market your properties, where the property is in England. If this is not possible, you must link to your own website where the information is
  • If you’re required to be a member of a redress scheme, you must state you’re a member of a redress scheme, and give the name of the scheme

    • This information must be displayed with your list of relevant fees and published on any third-party website, for example, if you use a property portal to market your properties, where the property is in England. If this is not possible, you must link to your own website where the information is

Full guidance from National Trading Standards Estate and Letting Agency Team (NTSELAT) can be found here.

Add this key information to your Branch Profile

As part of Zoopla's Terms and Conditions and Agent criteria, Redress is required.
For more information on redress schemes and the legislation, click here

Ensure Redress, CMP, and any other schemes you're registered with (such as NAEA) are added to your Branch Profile.

  1. Log in to ZooplaPro
  2. Click the Manage account tab
  3. Click Branch Profile
  • Description - Add any additional schemes/affiliates (such as Money Shield or Law Society of Scotland), your landlord or sales fees (tenant or buyer fees must be included at listing level), as well as any other important information about your branch
  • Website URL - Add a link to your website
  • Agent affiliate groups - Add the affiliates you may be a member of, such as ARLA, the Redress scheme you're registered with or any Client Money Protection scheme. (If the scheme you're registered with isn't available, ensure you add this in your branch Description)
  • Administration fees - If your letting administration fees are consistent for all your listings, you can enter a default message in here to display this on all your rental listings that don't have listing specific fee information added. (Any listing level information sent in your data feed or added in ZooplaPro will override what you add here) Sales fees should be included in the main text for your listing. 
    For more information on the Tenant Fees Act 2019, click here

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Check your property listings fee information

Check your listings on Zoopla are showing relevant fee information.

(Landlord and Seller fees should be included in your branch profile, tenant and purchasing fees should be included at listing level) 

If it's not showing and you upload:

  • Via a third party feed, make sure you're adding your letting fee information to the fields supplied in your software/upload system. If you can't find the fields, contact your feed provider to find out where to add the information or use the Administration fees field on your Branch Profile. Sales fees should be included in the main text for your listing. 
  • Manually in ZooplaPro, for lettings check that you're using the dedicated Administration fields within each listing to provide relevant fee information if you don't want to use the default Administration fees information that can be added within your Branch Profile. Sales fees should be included in the main text for your listing. 
    For more information on Setting the lettings Administration details/fees for your listings in ZooplaPro, click here

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